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JULIO MENDES VILLAS: Exploração Turistica Limitada BOOKING CONDITIONS

1. Booking:

The Booking Form must be completed, signed and returned to us by the client. The client (or the signatory if different) accepts liability for all members of the party and on the terms of these booking conditions. The signatory must be over 18 years of age and as the first named leader and main contact for the party, accepts full liability for all and any payments in respect of the booking. To confirm the reservation, a deposit of 20% is required. OR If the reservation is made within six weeks of arriving at the accommodation a full payment must be made. Once the deposit is received we will issue confirmation of receipt at which time we agree to reserve the accommodation on your behalf. Until such receipt is acknowledged we are under no liability towards the clients whatsoever, and under no obligations to provide any accommodation or services. The balance of agreed amount must be paid, at least, six weeks prior to departure or at the time of booking if within six weeks. If the balance amount is not paid in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in below will become payable.

 

2. Cancellation Charges:

Cancellation must be advised immediately in writing by recorded delivery, registered post, e-mail or fax and will take effect when receipt is confirmed at our office. Should you cancel your reservation, the following charges will apply: Time prior to arrival: Cancellation charge: More than 70 days of departure date Loss of deposit Between 70 days and 42 days 40% charge of total amount Between 41 days and 28 days 50% charge of total amount Between 27 days and 22 days 70% charge of total amount Between 21 days and 7 days 90% charge of total amount Between 6 days and departure date 100% charge of total amount including

 

3. Amendments to the Booking:

Following receipt of the Booking Form and Deposit, any changes you may wish to make to your reservation are subject to charge. Any changes of date or accommodation will be treated as cancellation and will be subject to charges as stated in the 1st Paragraph of these booking conditions. Any other changes to the booking will be charged at an alteration fee of £40 per change along with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

 

4. Pricing:

Prices of the properties are as indicated on the Property Description. Please note these may be subject to change and should be verified at the time of booking.

 

5. Accuracy:

Information and pricing used may have changed by the time you make your booking. Every effort is made to ensure the accuracy of information and prices at the time of publishing, however, regrettably errors do occasionally occur. Therefore please ensure that you verify prices and other details at the time of booking. All descriptions are provided in good faith and every endeavour is made to ensure that they are up to date and accurate. However, it may be that in very rare cases an advertised facility is not available in the property for purposes of necessary maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts or other circumstances beyond our control.

 

6. Complaints:

Under these Booking Conditions, should you have any complaint then it must be reported to us as soon as possible, so we may act accordingly. We must be given the opportunity to resolve any issues brought to our attention and allowances must be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. If we are not given the opportunity to rectify a problem during your stay complaints received at the end of the accommodation period or following your departure will not be accepted.

 

7. Damage Deposit:

This is a refundable security deposit which is used to protect owners from loss, breakages, damage, unpaid bills etc. This amount will be refunded to you within 4 weeks of your return date less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa, you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove insufficient or inadequate to fully cover any costs that arise, then we have the right reserve the right charge (and invoice)for immediate payment from the client, the extra amount to cover such costs and expenses. Single Sex or Young Parties All single sex and/or young parties will be charged a Security Deposit (for full details see Useful Information / Breakages – Accommodation Conditions), which will be included on your confirmation invoice and is payable with your holiday balance. Villa owners require us to charge higher levels for single sex and/or young parties. We must be informed at the time of booking if the party is single sex or under 21.

 

8. Behavior and proper conduct:

We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behavior is likely, in our opinion or that of our employees, Villa Representatives or suppliers, to cause distress, damage, annoyance or danger to our employees, neighbors or to any third party, or their property. We will impose full cancellation charges and will not secure any refunds. Furthermore, we will be under no obligation whatsoever to pay for compensation or cover any costs the client may incur as a result of having to make alternative arrangements. We reserve the right to reject any bookings that we deem to be a nuisance to the owner.

 

9. Travel Insurance:

We strongly recommend all members of the party to be covered by Travel Insurance which is NOT included in our services.

 

10. Special needs and requirements:

Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. If you have a disability and need specific answers to these issues, please make sure to request it in written form so that we have may include these details on your final confirmation / invoice. We will not take any liabilities for the absence of any suitable facilities without being warned of special needs and requirements. To help us help you, please ask for a copy of our Checklist for Disabled or less Mobile clients. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details, if we believe we or our agents / sub-contractors are unable to meet your needs. Any costs resulting from cancellation will be charged and invoiced to you for immediate payment.

 

11. Special requests:

If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Please note we accept no liability for any item/arrangement not confirmed on our invoice

 

12. Villa Occupancy:

The name of every person staying in the property must be forwarded to us with the final payment six weeks prior to arrival. We must be informed of any additional persons staying at the property during the accommodation period and extra charges may be incurred. The number of persons occupying the property must not exceed the maximum number shown on the website/information. In the case of non compliance, any extra persons will be asked to leave. Sub-letting, sharing, assignment or reselling or, in any circumstances, occupation of the property by third persons, which we have not been advised and agreed with, is not permitted and will be considered breach of contract. Additionally should any activity or large gathering of people other than those noted on our invoice to take place (e.g. party, wedding reception) we must be informed about it at the time of booking or through our Villa Representative in resort beforehand. You may be charged an extra cost for cleaning / maid service and a further refundable security deposit may apply. Our villa accommodation is appropriate for holiday purposes only and commercial activities may only be carried out without our prior knowledge and or written approval on our invoice.

 

13. Pets/Animals:

No pets or animals are allowed

 

14. Swimming pools:

For all information about swimming pools please refer to the Health & Safety Conditions.

 

15. General:

It is the client’s obligation and responsibility to ensure that all travel documentation (such as flight tickets, car hire vouchers, insurance policy documents, directions to your villa etc) is in order. Please check them carefully.

 

16. Website:

All information given in the website is offered in good faith and whilst every effort has been made to be as accurate as possible there could be errors, or changes of which we are unaware. The recommendations made are from previous clients, people who have visited the area and people who live in the area and offered with the intention to help our clients make the most of their holiday, but they may not necessarily be in line with others’ preferences. This information is meant as a rough guide to the area and not a factual reference. We cannot be held responsible for any problems, inconvenience, loss, injury or legal proceedings of any kind resulting from the information contained therein.

 

17. Changes by us:

It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. We therefore reserve the right to change the particulars and prices shown in these web pages and in our printed brochure, in which case we will inform before confirming your booking. Occasionally changes may have to be made after a confirmation invoice has been issued, and we reserve the right to make changes at any time, without previous notice. If there is a major change to your arrangements (i.e. a change of resort or a change to a lower or higher standard of accommodation) we will inform as soon as reasonably possible if there is time before departure and will offer alternative accommodation. Where this is cheaper we will refund the difference but where it is more expensive you the difference (extra amount) must be paid by the clients. In this case, however, the client will be given the opportunity to cancel arrangements and receive a full refund, but no compensation will be applicable in this case.

 

18. Our liability before the client:

(1) We have a duty to select the suppliers of your arrangements with reasonable skill and care. We will NOT, under any circumstances, take any liability for the actual provision of the arrangements, except in cases where it is proved that we have breached our duties and obligations and that, as a consequence, the client has taken any damage. We will also take NO liability in the following situations: (i) Where the arrangements cannot be provided as booked due to 'force majeure' /circumstances beyond our control. (ii) Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. (iii) Where you incur any loss or damage that relates to any business activity. (iv) Where any loss or damage relates to any services which do not form part of our contract with you.

(2) We limit the maximum amount we may have to pay for any claims made against us. For all claims which do not involve death or personal injury, the maximum amount we will have to pay if we are found liable to you on any basis is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where the client has not received any benefit at all from the arrangements.

(3) Intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.

(4) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. In the event that you should lose any items of value whilst on holiday, through theft or otherwise, you must report the facts immediately to the local police authorities and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim with your insurance company.

(5) If you are ill or injured whilst on holiday, you must, in addition to reporting your illness to our Villa Representative, consult a local doctor and also consult your GP on return home. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both of those doctors.

19. Important Final Conditions:

(1) In the unlikely event that we have to make changes to or cancel your arrangements you will be advised at the earliest possible date. If it is necessary to change your accommodation, we reserve the right to do so. Alternatively the cancellation could be as a result of Force Majeure or failure by you to pay the balance of the payment.

(2) It may be necessary to offer suitable alternative accommodation of a comparable standard. If this is not available you will receive a full refund of the monies paid.

(3) In the event of your failure to pay the balance then the accommodation will be cancelled and no refund of monies paid will be made.

(4) In the event of conditions or unforeseen circumstances that may amount to Force Majeure war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, compensation will not be paid for any cancellation or changes we are forced to make to your reservation.

(5) We will Endeavour to ensure that the booking we have arranged on your behalf is provided. We are not responsible for any injury, illness, death, loss, damage, expense, costs, or claims of any description.

(6) We are not responsible for lack of enjoyment or any problems endured during the occupation period of the property due to reasons which we were not informed of at the time of booking or where any problems did not result from a breach of contract or other fault by ourselves.

(7) We cannot accept responsibility for any services which do not form part of our contract. This includes any additional services or facilities which we have not arranged.

(8) Disputes arising out of or in connection with this contract which cannot be amicably settled may (if the client so wishes) be referred to arbitration in Portugal, according to the legal arbitration regime (Lei da Arbitragem Voluntária) in force in Portugal.

(9) All matters concerning your reservation or booking conditions are covered by Portuguese Law and Jurisdiction, and will be subjected to judgment at the Courts of the judicial district of Loule, which both parties agree and accept.